The Vaults response to Coronavirus (Covid-19)

Coronavirus covid 19

Coronavirus Covid 19


Hi #TeamVault,


11/05/21 Asides from occasional delays from 3rd party shipping partners everything is up to speed and operating as normal.


1/04/21 –  Service Disruption Update |  Scheduled System Maintenance – Complete


Please note – Since our systems were brought back online, the packing team have been working hard to get order processing back up to speed as quickly as possible.   However, please keep in mind that we are entering into the Easter Bank Holiday Weekend, and our mail is not collected during public/bank holidays.


A number of these orders have already been shipped yesterday, but if you placed your order when this work was ongoing and have not had your tracking number yet, I would expect you to have a shipped email early next week.


Thanks again for your patience and stay safe.


29/03/21 –  Scheduled System Maintenance will commence at 12:00 (noon).


We expect the technical work to be completed in around 48 hours, and are advising customers to expect some order processing delays during the time this work is ongoing.


Over the following couple of days, we expect our order processing times to be slower than normal as the packing team work on getting caught up, they will be shipping orders oldest to new, and will get them all shipped as quickly as we can.


Thanks for your patience and understanding during this time.


14/01/20 Due to Covid there are still delays with shipping companies but we are dispatching orders still, worldwide.


Brexit adds new hurdles too, but of course The Vault are on top of this.  You can check out a message from our CEO regards this HERE.


11/11/20 Some of our couriers are again reporting delays in delivery.  Unfortunately this is out of our control and is something all companies are facing.  We continue to process and send orders very fast but we request you show patience and allow more time for delivery during these difficult times.


Stay Safe!


02/11/20 As the UK goes further into another lockdown scenario we would like to reassure our customers that The Vault Cannabis Seeds Store are still open for business and our orders are shipping as normal.


Our team is currently split between working from home and working from the office and currently we have no delays in customer response time.


Please remember that even though we are still dispatching orders super fast, various postal services and logistics may cause some delay in your order reaching you so please allow some extra time before contacting us regards deliveries.


To ensure the safety of our staff and customers we have all of the appropriate measures in place to offer a COVID-Secure service. Any further important changes to our service will be updated here.








29/04/20 We have now re-opened our Spanish warehouses and are now back to operating with a (almost) full stock inventory.  This may delay orders being sent for the next day or 2.


Also please remember the postal services worldwide are under a lot of pressure so again, allow a few more days than usual for your delivery.


Our support team are under a lot of pressure so please only email us if you need help, and only if it is urgent.  I can assure you we are dispatching orders quickly but we cannot predict delays from the postal services so please allow us more time than usual.


07/04/20 We are now almost back up to speed with orders and have the UK working well.  This means our UK orders will be getting dispatched quicker than usual but please still allow extra time for the postal services.


For orders outside of the UK we are back to normal dispatching times and again, please allow extra time for the postal services.


02/04/20 Like many other Seedbanks we have had to temporarily close our Spanish based warehouses, this means we are working off a reduced stock for now from the UK.


The Breeders that we still have stock for are as follows, nearly all of these breeders have On Purchase Promos live now as well so you will still get plenty of freebies with your order.  Click the breeders name to view the available stock:


00 Seeds

Barneys Farm

Dutch Passion

Expert Seeds


Female Seeds

Garden of Green

Greenhouse Seeds

Strain Hunter

Phoenix Seeds

Pyramid Seeds

Royal Queen Seeds


Sensi Seeds

Sweet Seeds


Our freebies remain as advertised.


Our customer service team are all working from home and experiencing high levels of inquiries. We ask if you can refrain from contacting support unless it is urgent. We will contact you if there is any issue with your order.


We are still able to dispatch orders worldwide but please be aware your local postal services may be experiencing some delays so please allow extra time for this. We are unable to guarantee express delivery times.Thank you for your understanding and for choosing The Vault Cannabis Seeds Store.


Stay safe!#TeamVault


02/04/20 We are still dispatching orders but some postal services are experiencing delays so please allow extra time for shipping.  You can check the recent Royal Mail updates HERE.


We are not accepting inbound phone calls at the moment as we are inundated with customer questions, we would like to assure you that our team (all working from home) are progressing through the emails and will get back to you just as soon as they can.  Please help us out by only contacting us for urgent enquiries at this time.  If there are any issues with your order, rest assured we will reach out to you.


We are committed to doing all we can to stay open and continuing to dispatch your orders.


31/03/20 we are currently out of stock for Humboldt Seeds and Dinafem Seeds and may not be able to get these back in stock for a few weeks, everything else on the site is currently well stocked though.


19/03/20 We are still open for business, accepting and dispatching orders online only.  Please be advised though that not all breeders are open and may not be re-stocking so there may be issues with stock availability on some strains as these sell out.


Our stock level updates regularly throughout the day though so the website remains more or less current but we do apologise if you are finding a larger number of out of stock products than usual, within each category you can use the filter to hide the out of stock items, you can also enter your email address to be notified when they are back in stock again but in light of the current situation we cannot predict when each breeder will be able to re-stock so we would not recommend waiting on them at this time and would suggest you choose an alternative to complete your order.


During the current difficult and uncertain times throughout the world in dealing with the coronavirus pandemic we wanted to share an update with you to address the questions and concerns we have been receiving from our customers.


We have already actioned a business continuity plan:


Where possible our staff are remote working from home.  This hasn’t been too difficult a transition for us as we already employ a lot of freelancers and remote workers, and the customer services team have been set up at home with all the necessary tools to continue to look after you.


We are not accepting unnecessary on-site visitors.


Ensuring we do everything we can do to keep hygiene at a high level at all our locations, especially for our warehouse staff who cannot work from home.


Where appropriate we will segregate our staff to minimise any risk of cross contamination.


As an online shop we are able to continue to work without too much disruption and with various options available to us via our shipping partners we will continue to process and send orders in typical Vault, speedy fashion.  However, please take note that there may be slight delays due to certain things outside of our control.


We are of course closely monitoring government and regulatory advice and following any recommended actions and are prepared to adjust if necessary.


We appreciate your understanding throughout this pandemic and hope you and your family’s all remain safe.


We will continue to monitor the issue and will keep you informed of any significant changes to our regular procedures.


Feel free to take this opportunity to share and discuss how you are dealing with this in your local area in the comments section below


Stay safe, look after yourself and others.



The Vault


128 thoughts on “The Vaults response to Coronavirus (Covid-19)

  1. Hey guys,thanks for the heads up , much appreciated and let me take this wee opportunity to wish everyone within our awsome collectors commmuity the best no matter where u are in the world and not least to the vault guys,stay safe everyone in these grim times..😎

  2. George and Vault, Thanks for the update, appreciated. Schools, bars, restaurants, public gatherings, etc closed here. Delivery only. Grocery/general stores, offices, most businesses open, with senior hours, limits on some things. People are advised to stay home if possible. Trapped with the family for a couple weeks minimum, what can go wrong, lol. Signing out from Ontario, Canada.

  3. Thanks for the update.
    We are currently 3 days into the virus. (Confirmed) .
    The symptoms are kept to a minimum from smoking the really helps.

    Picked it up in Amsterdam nearly 3 weeks ago apparently.

    Take care, please avoid it as it really does suck.

  4. I’m 65 years old with under lying health issues
    So I’m not leaving my house . As soon as I can
    I want to order some beans. So I can enjoy what I love to do. It would keep me busy. This stuff is crazy. Be safe.

    1. Yes within the EU and UK

      Unfortunately we currently have issues accepting card payments outside of the UK / EU this is due to changing legislation but is something all seedbanks face. We need to follow all the laws and we will not take risks regards credit cards as we value our customers too much. We are working on re-introducing credit card payments outside of the UK / EU as soon as we are legally able to do so.

      You can still pay by cash, cheque, bank transfer, bitcoin etc. just choose the relevant option in the cart and the site will guide you through the process.
      Also if you wish to pay by bank transfer or bitcoin we will even give you another 5 seeds for free, worth over £25 on top of all our other offers! Check it out at

      1. George i won some seeds a little longer than a moth ago but they havent come yet. Could you help me with this? [email protected] Thank you George. Yall stay safe. Sincerely Miles Clark

  5. Thank you George and Cameron for the update, appreciate your great service. Hope y’all have a blessed and wonderful week stay safe and healthy.

  6. Cannot make international calls on my phone will be transferring to new company asap Great Product fine company

  7. Hi I made an order tonight. twice I got my order through to the pay section and twice it wouldn’t accept my payment. Is it down or have I paid twice?

    1. Hi Buddy,

      there shouldn’t be an issue with the payments so I can only assume the issue was with your card?

      I can find any order with oyur name or email you posted with? Can you drop me an email to [email protected] and ill look into this further for you as i need some details from you to query my system, send me the name on the order, email address and the order number if you have it?

  8. Hi I have bought some seeds last Wednesday and today it’s been a week of waiting, I know things are slow now but i just want to know if the order been dispatched. Order number 34628-4. I cannot get in touch with the telephone numbers and the voice mail is full, I have already sent an email without any responds. May you please let me know if the seeds had been sent. Thankyou

    1. Hi Buddy, yes it has now been dispatched, there was a bit of a delay due to some changes in Spain that delayed this a bit but on its way now and should be with you by early next week

  9. Hi,
    I purchased some seeds yesterday but have not had an email to confirm my order, please can you check it’s gone through,
    Many thanks

  10. I would like to know what is going on with my order from Canada number is 28258-1, it’s already been a month and more and still no news or tracking number as I was supposed to receive?

      1. its going to be a week i wrote to support as email and always without response I am supposed to have my tracking number but the package has been delivered to Edinburgh to put in the sweater and always without response or it is returned I was answered that it was post to the mail but where is my tracking number ??? order number 28258 I understand the fact that the covid is everywhere but I have to pay when 257 $ Canadian as well as the cost for the wire transfer on 2020-03-12 I am told that the package was shipped but to your office! I would like to have an answer soon thank you!

      2. Hi Buddy, the support team have been emailing you, can you check your junk folder and add us to your whitelist please as hotmail is most likely blocking our emails

  11. Hi, im just looking for an update on order 36900-2. obviously with nothing else going on, im keen to start my souvenier collection

    1. Hi Buddy, I can see your order is with the packing team, we are going through some updates to how we operate due to the Covid 19 and will post an update soon but your order will be sent very soon, please bear with us as we work through this

  12. Hello, From RedLake Minnesota! We have started marshal law! The President said on Monday to get ready for a even harder two weeks! He was talking about starting marshal law here in the United States on by no later than 4-6-20, one week after he announced we need to get ready for a harder couple weeks!

    1. hi buddy, apologies but since you placed your order we had to close our Spanish warehouse’s which has caused some logistical issues but we are getting back on top of things now, your order should be on its way to you soon

  13. Placed order 37249-2 but not had any confirmation could u please let me know what happening with my order

  14. Hi, just checking on order no.36076. I ordered a week ago but no sign of dispatch yet. I appreciate everything is delayed but just checking on any updates. Thanks

    1. Hi Buddy,

      sorry for the delay, since you placed your order we had to close our Spanish warehouse’s which has caused some logistical issues but we are getting back on top of things now, your order should be on its way to you soon

  15. Hi my order is 38505
    I send payment by bank transfer and sent you emails to confirm that I have done. Have you received it?
    Not recieved my 2nd email yet so dont know if shipped.
    I know it’s a mad time right now for everyone, just an acknowledgement of payment received would be great.

    1. Hi Buddy,

      I can confirm your order is paid and is currently being prepared for shipping. Usually i would say it should be with you by Fri but please allow royal Mail a little extra time.

      1. Perfect.
        Thanks for your speedy response.
        Especially when most things are closed and staff are at home.
        Looking forward to recieving them
        Cheers !

  16. Hello,
    Sorry to bother you as I know you’re working flat out, I placed order no. 36965 on mar 31st, has it been shipped?

    1. Hi Buddy,

      It was due to be but then we had to close our Spanish warehouse as per the updates in this post. We are just working through a back log on this to resolve some orders.

      I am checking with the team now regards what you ordered and if its ok we will get it dispatched shortly, if not they will be in touch to discuss options.

      So sorry about the delay, it was unforeseen for us

  17. Has anyone seen my email yet I’m waiting on an order from January? I called the post office about my order and why it was delayed, the woman said it was a paperwork problem on your end.

  18. hi guys, I know I’m probably wasting your time, but just wondering if my order went through okay and when to expect? im so looking forward to getting the souvenirs during this crazy time!
    order number 39952-2
    sorry again if wasting time.. stay safe and well ✌🙏

  19. Thanks for the updates.
    Youre the best seed supplier Ive dealt with.
    Great customer & delivery service everytime. Top quality seeds at great prices & excellent freebies.
    Stay safe,keep blazing & the good work. : )

  20. Hi team, my order 39610 was despatched but it has been stuck at LANGLEY HWDC for 4 days now. Is this a normal issue or just tracking not updating?

  21. My name’s golden Boy Mitchell my address is 23 west meadows Ipswich IP1 5NU I still not received my order do can you tell me when they will be dispatch or if they have been dispatched it’s been nearly two weeks still not heard nothing

  22. Hi I have placed a order yesterday but I’m still waiting on the confirmation email, can you look into this please. order number 45629
    Kind regards

    1. hi buddy, your order would only be getting processed now, have you received your confirmation email now as it has been sent today, make sure to check your junk folders and add us to your email whitelist

      1. Received two days after it was posted and came with some extras, much appreciated highly recommended and I will be back again

  23. What’s going on with shipping at the moment? I placed an order over 2 weeks ago now and still nothing?

  24. I have sent my postal money order fo my order. on 4/17 registered mail. i haven’t heard anything yet tracking says shipment left to final destination from new york. my order #42051

  25. I sent my order in on march 3. The vault received my payment march 17 then that certified check was cashed March 25 ? 2 months ago ? I have yet to receive my order, today is May 1 ? Does anyone have any clue where this order is?

  26. I sent my order in on march 3. The vault received my payment march 17 then that certified check was cashed March 25 ? 2 months ago ? I have yet to receive my order, today is May 1 ? Does anyone have any clue where this order is?

  27. your siye really sucks, it wont let me choose the type of shipping it wont even choose it for me,,, fix tour shipping step i.m so pissed off i really wanted to purchase the kush

    1. Hi Buddy, sometimes the packages are moving on but the tracking doesnt update, during Covid we are seeing some crazy things but even though postage can take a lot longer most packages are getting through

      1. Thanks for reply ,understandably it will be held up somewhere along the way my concern was it was stuck in customs

  28. Hi Guys,
    Placed an order and payment on 16th April, order dispatched on the 17th (signed UK). I have not received anything yet please can you check with the courier as this has been nearly three weeks, (expected 5 days).
    Please can someone check this order, if lost refund or resend.


  29. Hi guys,
    My order 39610 has been stuck at Langley for 20 days. Is there anyway you guys can check if it’s still moving or if it’s lost?

    1. Hi Buddy, when it sits like that it usually due to a delay and eventually moves on, during Covid this delay can be longer. Unfortunately there isnt anything we can do as its with the postal services now. Please allow more time, 99% of our parcels are still getting through so fingers crossed your moves on soon

    2. Mine has been stuck there too it is now saying leaving uk but hasnt updated past this for 4 days now

  30. Order id 51929-1.
    I have requested in my mail to send it with DHL express.
    As that is the only way the order can reach me as all
    India post international is not working ATM.
    Willing to pay the extra for the shipping, hope it can be done.
    Have much bigger orders immediately.

  31. Its already 60 days pass away since i ordered
    But i cant track the status of my stuff
    I wanna figure out where my parcels right now and When can i get.
    I know its tough day because of corona19.
    But please give me the detailed information about my ordered things status. Thx

    order number : 31740-1

Leave a Reply

Your email address will not be published.