The Vaults response to Coronavirus (Covid-19)

Coronavirus Covid 19

Coronavirus Covid 19

 

Hi #TeamVault,

 

02/04/20 Like many other Seedbanks we have had to temporarily close our Spanish based warehouses, this means we are working off a reduced stock for now from the UK.

 

The Breeders that we still have stock for are as follows, nearly all of these breeders have On Purchase Promos live now as well so you will still get plenty of freebies with your order:

 

00 Seeds

Barneys Farm

Dutch Passion

Expert Seeds

Fastbuds

Female Seeds

Garden of Green

Greenhouse Seeds

Strain Hunter

Phoenix Seeds

Pyramid Seeds

Royal Queen Seeds

Seedsman

Sensi Seeds

Sweet Seeds

 

Our freebies remain as advertised.

 

Our customer service team are all working from home and experiencing high levels of inquiries. We ask if you can refrain from contacting support unless it is urgent. We will contact you if there is any issue with your order.

 

We are still able to dispatch orders worldwide but please be aware your local postal services may be experiencing some delays so please allow extra time for this. We are unable to guarantee express delivery times.Thank you for your understanding and for choosing The Vault Cannabis Seeds Store.

 

Stay safe!#TeamVault

 

02/04/20 We are still dispatching orders but some postal services are experiencing delays so please allow extra time for shipping.  You can check the recent Royal Mail updates HERE.

 

We are not accepting inbound phone calls at the moment as we are inundated with customer questions, we would like to assure you that our team (all working from home) are progressing through the emails and will get back to you just as soon as they can.  Please help us out by only contacting us for urgent enquiries at this time.  If there are any issues with your order, rest assured we will reach out to you.

 

We are committed to doing all we can to stay open and continuing to dispatch your orders.

 

31/03/20 we are currently out of stock for Humboldt Seeds and Dinafem Seeds and may not be able to get these back in stock for a few weeks, everything else on the site is currently well stocked though.

 

19/03/20 We are still open for business, accepting and dispatching orders online only.  Please be advised though that not all breeders are open and may not be re-stocking so there may be issues with stock availability on some strains as these sell out.

 

Our stock level updates regularly throughout the day though so the website remains more or less current but we do apologise if you are finding a larger number of out of stock products than usual, within each category you can use the filter to hide the out of stock items, you can also enter your email address to be notified when they are back in stock again but in light of the current situation we cannot predict when each breeder will be able to re-stock so we would not recommend waiting on them at this time and would suggest you choose an alternative to complete your order.

 

During the current difficult and uncertain times throughout the world in dealing with the coronavirus pandemic we wanted to share an update with you to address the questions and concerns we have been receiving from our customers.

 

We have already actioned a business continuity plan:

 

Where possible our staff are remote working from home.  This hasn’t been too difficult a transition for us as we already employ a lot of freelancers and remote workers, and the customer services team have been set up at home with all the necessary tools to continue to look after you.

 

We are not accepting unnecessary on-site visitors.

 

Ensuring we do everything we can do to keep hygiene at a high level at all our locations, especially for our warehouse staff who cannot work from home.

 

Where appropriate we will segregate our staff to minimise any risk of cross contamination.

 

As an online shop we are able to continue to work without too much disruption and with various options available to us via our shipping partners we will continue to process and send orders in typical Vault, speedy fashion.  However, please take note that there may be slight delays due to certain things outside of our control.

 

We are of course closely monitoring government and regulatory advice and following any recommended actions and are prepared to adjust if necessary.

 

We appreciate your understanding throughout this pandemic and hope you and your family’s all remain safe.

 

We will continue to monitor the issue and will keep you informed of any significant changes to our regular procedures.

 

Feel free to take this opportunity to share and discuss how you are dealing with this in your local area in the comments section below

 

Stay safe, look after yourself and others.

 

Love,

The Vault

 

28 thoughts on “The Vaults response to Coronavirus (Covid-19)

  1. Hey guys,thanks for the heads up , much appreciated and let me take this wee opportunity to wish everyone within our awsome collectors commmuity the best no matter where u are in the world and not least to the vault guys,stay safe everyone in these grim times..😎

  2. George and Vault, Thanks for the update, appreciated. Schools, bars, restaurants, public gatherings, etc closed here. Delivery only. Grocery/general stores, offices, most businesses open, with senior hours, limits on some things. People are advised to stay home if possible. Trapped with the family for a couple weeks minimum, what can go wrong, lol. Signing out from Ontario, Canada.

  3. Thanks for the update.
    We are currently 3 days into the virus. (Confirmed) .
    The symptoms are kept to a minimum from smoking the weed.it really helps.

    Picked it up in Amsterdam nearly 3 weeks ago apparently.

    Take care, please avoid it as it really does suck.

  4. I’m 65 years old with under lying health issues
    So I’m not leaving my house . As soon as I can
    I want to order some beans. So I can enjoy what I love to do. It would keep me busy. This stuff is crazy. Be safe.

    1. Yes within the EU and UK

      Unfortunately we currently have issues accepting card payments outside of the UK / EU this is due to changing legislation but is something all seedbanks face. We need to follow all the laws and we will not take risks regards credit cards as we value our customers too much. We are working on re-introducing credit card payments outside of the UK / EU as soon as we are legally able to do so.

      You can still pay by cash, cheque, bank transfer, bitcoin etc. just choose the relevant option in the cart and the site will guide you through the process.
      Also if you wish to pay by bank transfer or bitcoin we will even give you another 5 seeds for free, worth over £25 on top of all our other offers! Check it out at https://www.cannabis-seeds-store.co.uk/Cannabis-Seeds-News/pay-by-bank-transfer-or-bitcoin-get-free-cannabis-seeds

      1. George i won some seeds a little longer than a moth ago but they havent come yet. Could you help me with this? [email protected] Thank you George. Yall stay safe. Sincerely Miles Clark

  5. Thank you George and Cameron for the update, appreciate your great service. Hope y’all have a blessed and wonderful week stay safe and healthy.

  6. Hi I made an order tonight. twice I got my order through to the pay section and twice it wouldn’t accept my payment. Is it down or have I paid twice?

    1. Hi Buddy,

      there shouldn’t be an issue with the payments so I can only assume the issue was with your card?

      I can find any order with oyur name or email you posted with? Can you drop me an email to [email protected] and ill look into this further for you as i need some details from you to query my system, send me the name on the order, email address and the order number if you have it?

  7. Hi I have bought some seeds last Wednesday and today it’s been a week of waiting, I know things are slow now but i just want to know if the order been dispatched. Order number 34628-4. I cannot get in touch with the telephone numbers and the voice mail is full, I have already sent an email without any responds. May you please let me know if the seeds had been sent. Thankyou

    1. Hi Buddy, yes it has now been dispatched, there was a bit of a delay due to some changes in Spain that delayed this a bit but on its way now and should be with you by early next week

  8. Hi,
    I purchased some seeds yesterday but have not had an email to confirm my order, please can you check it’s gone through,
    Many thanks
    Jacqui

  9. I would like to know what is going on with my order from Canada number is 28258-1, it’s already been a month and more and still no news or tracking number as I was supposed to receive?

  10. Hi, im just looking for an update on order 36900-2. obviously with nothing else going on, im keen to start my souvenier collection

    1. Hi Buddy, I can see your order is with the packing team, we are going through some updates to how we operate due to the Covid 19 and will post an update soon but your order will be sent very soon, please bear with us as we work through this

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