With our FREE Guaranteed Delivery service, it is in our interest to make sure that you get your item first time, so we go to great lengths to make sure that it does.
Our expert Stealth packers regularly change their methods to ensure we are always ahead of our competition and provide fresh Stealth Shipping techniques for our customers.
To make sure that we give your package has the best chance of reaching you, we use only the best Stealth Shipping techniques, our tried and tested methods will differ based on your location and order.
FREE UK Guaranteed Delivery:
If your package gets lost by Royal Mail in the UK then we will re-send your order free of charge. – Stealth Shipping is not required for UK orders.
FREE International Guaranteed Delivery:
International Orders which include one of our Stealth Shipping options, qualify for FREE Guaranteed Delivery.
If you have purchased one of our Stealth Shipping options with your international (non-UK) order and your package is lost by Royal Mail, your local postal provider, or even if it gets picked up by customs. Then we will re-send your order free of charge. - YOU'RE ALWAYS IN SAFE HANDS WITH THE VAULT.
Most of our packages do arrive within normal delivery timescales, but delays are possible. Whilst we do understand that delays can be frustrating, we do need to give packages every opportunity to reach their destinations. Therefore, we ask customers to remain patient if your package has been delayed. – Royal Mail may take up to 35 days to consider an International Package lost.
Naturally we do need to be able to see what happened to your package before we agree to resend it. We will therefore only consider resending your package if the delivery country has a reliable postal service and our packages can be fully tracked and signed for at your chosen delivery address.
As signature will be required on delivery of your package, we do not resend orders to rented Mailboxes, PO Box Addresses, and the likes.
International Packages that are ordered without Stealth Shipping will not be guaranteed.
We will not resend packages to African, Asian, Australasian, South American & The Caribbean Islands - If you choose to order to one of the above countries you do so at your own risk.
To satisfy our Guaranteed Delivery processes, you may be required to provide us with further information about your package, we therefore request that you contact us before disposing of any packaging.
If we agree to resend your package, then we may require you to provide us with an alternative delivery name and address.
We advise customers to ensure that they provide us with the accurate delivery information, as we may be unable to retrieve some international packages that are returned to sender. – We will always do our best to source a returned package VIA the national returns centre for the UK, but cannot guarantee that it will be possible.
If you have any questions please contact our support team.
To view the rest of our shipping policies please visit our shipping section.
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