At The Vault, we always go the extra mile to make sure that our legendarily fanatical customer service reaches you both online and offline.
In this section of the site, we’ve written up some clear answers to most of the questions you might have for us: As well as some that you might not have thought of yet.
Is The Vault legit?
That’s a big YES buddy! The Vault is a trusted, well-established and highly regarded online cannabis seeds store which you can count on for all of your cannabis seeds collecting needs, but don’t just take our word for it: Have a look at what the community has to say about us on GrassCity, Facebook, Best Seed Bank and Rollitup, or scope out our customer testimonials, to read reviews and get a better idea about just how legit we are.
Does The Vault ship to my country?
The Vault ships orders to every corner of the earth, however, it is very important that you check your local laws regarding the sale and ownership of cannabis seeds before you place an order with The Vault – We’d strongly advise you to fully research this and we urge you to obey all of your local laws.
You can find out more information on this topic by visiting our shipping & returns section.
Why should I choose The Vault for expanding my cannabis seeds collection?
For the purposes of this FAQ, we’ve summarised a selection of just some of the reasons why cannabis seed connoisseurs all over the world #CantFaultTheVault :
• The Vault is fanatical about customer support and will take good care of you.
• The Vault has all of the finest strains on the planet, from the world’s best breeders, including many rare, hard-to-find varieties, as well as all of the big name seeds you know and love.
• The Vault gives away more freebies than any other seeds site – and as such, you’ll get free seeds with every single order you place with us.
• The Vault is a movement, not just a business. We care about the cannabis community and work hard to bring about positive change regarding the legalisation of medical marijuana.
• The Vault offers incredibly discreet shipping options and guaranteed delivery to anywhere in the world at no extra cost to you.
• The Vault has the cheapest prices of any UK-based seedbank (excluding discounted items or special offers) – or we’ll refund you the difference and send you some free premium White Widow seeds with your next order.
• The Vault runs the best promos on the planet.
• The Vault has no hidden charges: The price you see is the price you’ll pay.
PLUS: First-time customers can use the discount: FIRST10 in their shopping cart to get 10% off their first order: Sweet, right?
Is my order with The Vault guaranteed?
Yes. All orders with The Vault include FREE guaranteed delivery, for your peace of mind: You can check out more details about how this works by popping over to our FREE guaranteed delivery section.
What kind of payments does The Vault accept?
The Vault is committed to protecting your security and privacy. Our payment methods reflect this – and also help to give you the choice of how you’d like to pay. So whether you’d rather use your credit or debit card through our secure online store, over the phone, or simply prefer to pay via bank transfer, Bitcoin, GBP Cheque or even send us cash in ANY major currency we’re here to accommodate your needs. Check out our payments information section for more details on telephone orders and details for bank transfers.
UK Postal Orders, GBP Cheques and Cash Payments
Currently our bank will only process Cheques & Postal Orders that are made out to us in GBP (British Pounds). - However, we can still accept Cash payments in ANY major currency (banknotes only please - no coins).
When you have input your details in the cart, to finish your order simply select “GBP Cheque or Cash Payment” and your order will be sent to us, to await your payment. You will then be sent to the GBP Cheque or Cash Payment page, which will give you further instructions.
Please make sure to send your payment by tracked delivery.
We can only accept Cheque made out to us in GBP (British Pounds).
Once we have received your payment your order will be sent to our warehouse to be packaged up.
What will show up on my card statement?
Your transaction with The Vault will only ever show up as ‘The Vault’, with no mention as to the nature of the transaction, meaning that no one will be any wiser as to what you have been buying from us.
How secure is it to buy from The Vault?
The Vault uses the most robust SSL security methods possible to ensure that all transactions are fully protected, so you can rest easy when you place your order with us.
How discreet is the shipping?
All of our orders are sent using incredibly discreet packaging and the stealthiest shipping methods known to man. When you sign for your delivery, you can be confident that no-one on the planet will be able to tell what you ordered, apart from your buddies right here at The Vault.
Will my details be safe with The Vault?
Does The Vault have a shop that I can visit?
The Vault is an online store which also processes telephone and mail orders from customers all over the world. As such, The Vault doesn’t have a physical store that you can visit, however our fanatical customer support team is just a phone-call or an email away – and we are always willing to accommodate your suggestions, if you require an extra level of discretion.
If you’d prefer to arrange to collect your order from our Edinburgh office, we are happy to discuss this matter with you: Just pick up the phone and give us a ring on 07949276118.
Find out all the different ways that you can get in touch with our team for those times when a human touch is required by visiting our contact us page.
Why does The Vault sell cannabis seeds, if I’m not allowed to grow them where I live?
Cannabis Seeds are entirely legal to buy and own in the UK and in many locales all around the world. Germination or cultivation of said cannabis seeds, however, is entirely illegal in the UK and in many other countries. The Vault sells cannabis seeds to allow collectors all over the world to legally preserve valuable genetics for more enlightened times in the future, as adult genetic souvenirs, or for novelty purposes.
The Vault urges you to obey all of your local laws and to only place an order with us if you are entirely certain that it is legal to buy, own or have cannabis seeds sent where you live.
To get more information on the legal side of things regarding the sale of cannabis seeds, check out our legal information section.
What are the best cannabis seed strains for medical use?
Some strains are more suitable than others when it comes to medical use: For an up-to-date list of highly recommended medical strains, head on over to our Top 10 Medical Strains section.
Which cannabis seed strains produce the highest levels of THC?
The Vault stocks thousands of high-THC strains, but if you want to narrow your search down to only the most potent, hard-hitting varieties, check out our Top 10 THC Strains section.
Which cannabis seed strains produce the highest levels of CBD?
If you’re looking for some high CBD strains to add to your collection, you’ll find our best recommendations by visiting our Top 10 CBD Strains section.
Is there a discount code for buying cannabis seeds?
New customers can use FIRST10 in the checkout for 10% off your first cannabis seeds order.
What freebies does The Vault offer?
Check out The Vaults unrivaled freebies at http://www.cannabis-seeds-store.co.uk/cat_offers.html
We also include the best stealth shipping methods and guaranteed delivery (where tracking is available) so you know we are commited to getting your order to you.
I have another question for you: Help!
We hope that this FAQ section has answered most of your questions: But if you have another one for us that hasn’t been answered yet, please let us know by getting in touch: We’re here to help, buddy!
Important updates / announcements / competitions and promos:
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